When Ericka Wilson and her sister plan a girls’ getaway to San Juan, they aren’t expecting grand luxury at their Airbnb rental — but they do expect to be able to lock the front door. Now they want a refund after their three-hour stay. “We didn’t feel safe in our rental. Shouldn’t Airbnb refund our money?”
Every year, a few of my travel agency’s clients are shocked — shocked! — when I tell them the holidays are a busy time for travel. They assume everyone wants to be home with their families.
“Well,” I explain, “some people want to get away from their families.”
“Five ways you could still escape to the warmth this holiday season”