We would love to help, but what’s the problem?

Wendy Mettger made two hotel reservations for her upcoming trip to Sicily and ended up canceling both. She contacted us for help obtaining confirmation of these cancellation transactions. But when we searched through her meticulous paper trail, we found that she already had a firm cancellation for the reservation that she was concerned about.

So where was the problem? Read more “We would love to help, but what’s the problem?”

Can you help me get a refund from Getaroom.com?

When Fred Cosentino showed up at his hotel in Naples, Italy, staff told him they had no record of his reservation nor of the $518 prepayment he made when he booked through Getaroom.com. So he had to pay again.
Read more “Can you help me get a refund from Getaroom.com?”

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