When James Barbeau decided to use some of his wife’s Southwest Rapid Rewards miles, he visited the Southwest website and successfully transferred 40,000 miles from her account to his. He claims he was shocked to see a $400 charge appear on his credit card statement for the transfer and wants his money back.
Barbeau first appealed to Southwest Rapid Rewards for his refund, but the company refused, stating that “transferred funds are nonrefundable and nonreversible,” and that “the terms must be upheld in order to maintain the integrity of our program.” Read more “Some things in life are free. Transferring miles isn’t one of them”
Our organization employs many writers, editors and production people. We are volunteers, thus we do not receive money for our work. We do, however, get paid in another kind of currency — the satisfaction of knowing we’ve helped fellow consumers. Read more “Another grateful consumer who actually helped herself”
Jessica Peterson wants a refund for her American Airlines miles. She bought 17,000 miles to cover the cost of a ticket, but then American Airlines lowered the number of miles needed for the transaction. Now, the airline is balking at helping her undo the transaction. Read more “Now that I don’t need the miles I purchased, can I get a refund?”
When Cole Jennings upgraded the frequent flier tickets she and her husband were using to go to Australia, from business class to first class, it should have cost her 20,000 frequent flier miles for each ticket. Instead her credit card was billed $3,800. What? Read more “Help! United charged me an extra $3,800 for my flight”