There’s an intruder in my apartment. Do I deserve a refund?

There’s an intruder in Linda Jones’s apartment. She thinks she’s entitled to a refund from for the inconvenience. But you will never — not in a million years — guess how this case resolves.

Her problem is about more than travel safety and corporate intransigence. It’s about the power of a single word. In this case, it’s an email address. (Reprint from Oct. 2019)