Why is this site so awesome? Here’s our secret

There’s no shortage of sites that publish interesting stories, feature thought-provoking ideas and offer a platform for insightful blog comments. But let’s face it, none of them keep you coming back every day to make sure you haven’t missed a thing, like this site does. Read more “Why is this site so awesome? Here’s our secret”

Banned but not forgotten — true stories from the Elliott blacklist

People often tell me that the favorite part of this site is the comments section. The posts are so polite, helpful and informative, they say. Read more “Banned but not forgotten — true stories from the Elliott blacklist”

Welcome to Elliott Air. Please fasten your seatbelts and enjoy the flight!

Remember my interview with Rob Siefker, the head of customer service at Zappos? Sure you do. How could you not click on a headline like If Zappos ran an airline? Read more “Welcome to Elliott Air. Please fasten your seatbelts and enjoy the flight!”

Here’s a new customer service award you’ll actually use


You don’t have to click around too long online to find an award. They’re as common as pop-up ads — and often just as annoying. Most are self-congratulatory industry prizes that can’t be used as a reliable buying guide.
Read more “Here’s a new customer service award you’ll actually use”