How does a “free” flight cost a passenger $600?

How many times can you ask for help? John and Jeanne Vesty would like to know. They travel frequently to Europe. They are also frequent visitors to this very consumer advocacy site, because sometimes your choice of airline has lasting consequences.
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Delayed 23 hours on Emirates, waited two years for a refund — and now, a press release?

If it took me two years to resolve a case — a long, complicated and painful case — I probably wouldn’t issue a press release. But that’s exactly what refund.me just did. Read more “Delayed 23 hours on Emirates, waited two years for a refund — and now, a press release?”

In Europe, all you have to do is ask

John and Jeanne Vesty traveled on board the all-business class airline La Compagnie between Luton, United Kingdom, and Newark, back in June. When the crew encountered mechanical problems on the ground in Luton, the carrier canceled the flight.

The French airline, which operates a fleet of two Boeing 757 aircraft, didn’t have a replacement jet to operate the flight, so the trans-Atlantic flight was rescheduled for the next day.
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