Question: We recently checked into the Holiday Inn Express Hotel Poulsbo in Poulsbo, Wash., and experienced a lapse in service. We need your help with a refund.
There was a winter storm with ice on the road, and after a treacherous drive from the Kingston Ferry, which was shut down after we disembarked because of wind, we arrived in Poulsbo. We checked into the hotel at 5:30 p.m. or so. At 6:45 p.m., the lights went out.
“The lights went out, but Holiday Inn kept my money”