For Carol Margolis, it was an almost-ruptured eardrum.
FLU
We’ve been hearing a lot lately about the dangers of flying with the flu, and the airlines’ refusal to loosen their rigid ticket change policies. But how does it looks from the passenger’s perspective? Meet Amanda. She doesn’t want me to use her last name for reasons that will be obvious to you in a [...]

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an