The one thing you need to know before you leave for the airport

Dong Heon Kim asked if we could help get him a refund from ExploreTrip after he was denied boarding on his recent Air Canada flight from Seattle to South Korea. Unfortunately, Kim is just one of a steady stream of would-be travelers we have seen recently, who have shown up at the airport ready for take-off only to have their plans thwarted by a missing travel document.

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