Join the cause

This noncommercial, user-supported site is one of the last remaining efforts to bring quality, consumer-focused journalism to the Web.

Nowhere else will you find a customer-service site with resources that help you when something goes wrong with your purchase. Or exclusive, Web-only content with fresh insights and breaking news about customer service.

The Internet service provider bills, Web design costs and the resources needed to cover the news are significant. Without your help, this effort will fail — and another independent voice for travelers will be lost.

You can support this site now using a major credit card through PayPal or Google Checkout. (It’s an easy and safe transaction.) Or, if you’re interested in the benefits of becoming a corporate underwriter, here’s more information on sponsoring this site and newsletter.

Donors are recognized at the following levels:

Associate — $74 and under
Benefactor — $75 to $149
Patron — over $150

Here’s the list of 2006 underwriters, 2007 underwriters, 2008 underwriters, 2009 underwriters, 2010 underwriters, 2011 underwriters and 2012 underwriters.

Many thanks for your support.