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Help!

Is your travel company ignoring you?

Here’s everything you need to find the right customer-service executive and resolve your problem quickly — and to your satisfaction. Before looking up the company you’re having trouble with, please read this easy how-to guide for fixing your trip.

You might want to search the Travel Troubleshooter archives to see if I’ve addressed a case like yours.

Ready to get in touch with your company? Here’s who to contact. Make sure you copy all the right people on your letter.

Still being ignored? Please read this.

Questions? Here’s how to contact me.

4 comments

  • JAMES LOVE

    I ordered and paid for by credit card $359 on 7/1/09,for a passport.The company is Rushmypassport.com. order# 94797. I needed the passport on or before 7/4/09,I was on a cruise to Bermuda embarking on 7/5/09.The passport was never issued or delivered.due to the July 4 holiday. I went on the cruise as a passport was not required to Bermuda. Upon returning,I called Patricia Blaise at 866-682-1505 for a refund. I was denied a refund as I did not cancel the order within 48 hours.The passport was never processed,issued,or delivered. I was told that I could continue the process for an additional $189. What was the original $359 for?. I refused to pay any more money, If you can help,great.but please let it be known that rushmypassport.com is an online company that will take your money and not deliver the product. Thank you. James Love.215-630-3341.

  • Jerry Mandel

    It is amazing that anyone would pay $359 for passport processing and that anyone would wait so late to get a passport.

  • http://Rushmypassport.com Susan Curtis

    Same thing happened to me. They want your money first and we did not have all the info to complete the form so it couldn’t be processed. They told me I could not get a refund because I didn’t cancel within 24 hrs. What was there to cancel????? They owe me $143.00.

  • Rick Messer

    My mother was ill and could not drive back from Tampa, fl. to Delray Beach, Florida (4 hour drive), so I booked her a one way flight on Spirit Airlines. I had forgot that it was a holiday weekend, so I inadvertently booked her for the only A.M. flight on Monday, 9/5/11 when I really wanted Tuesday, 9/6/11. Once I processed the $110 mistake, I immediately called Spirit Airlines and spoke to a representative in India. He advised me that the transaction would be considered a “no show” and there were no refund options. I had to pay another $110 for the flight on the very next day. She obviously did not make 2 journeys one way two days in a row ! Do I have any recourse for a simple computer error in the day booked ??