Help!

Is your travel company ignoring you?

Here’s everything you need to find the right customer-service executive and resolve your problem quickly — and to your satisfaction. Before looking up the company you’re having trouble with, please read this easy how-to guide for fixing your trip.

You might want to search the Travel Troubleshooter archives to see if I’ve addressed a case like yours.

Ready to get in touch with your company? Here’s who to contact. Make sure you copy all the right people on your letter.

Still being ignored? Please read this.

Questions? Here’s how to contact me.

2 comments

{ 2 comments… read them below or add one }

JAMES LOVE November 24, 2009 at 3:19 pm

I ordered and paid for by credit card $359 on 7/1/09,for a passport.The company is Rushmypassport.com. order# 94797. I needed the passport on or before 7/4/09,I was on a cruise to Bermuda embarking on 7/5/09.The passport was never issued or delivered.due to the July 4 holiday. I went on the cruise as a passport was not required to Bermuda. Upon returning,I called Patricia Blaise at 866-682-1505 for a refund. I was denied a refund as I did not cancel the order within 48 hours.The passport was never processed,issued,or delivered. I was told that I could continue the process for an additional $189. What was the original $359 for?. I refused to pay any more money, If you can help,great.but please let it be known that rushmypassport.com is an online company that will take your money and not deliver the product. Thank you. James Love.215-630-3341.

Jerry Mandel December 14, 2009 at 11:20 am

It is amazing that anyone would pay $359 for passport processing and that anyone would wait so late to get a passport.

Leave a Comment