Enterprise, Seven Corners and Southwest Airlines Win 2021 Customer Service Award

Elliott Readers' Choice Awards 2021

SEDONA, Ariz., Jan. 18  — Enterprise, Seven Corners and Southwest Airlines are among the companies that have won top honors in the 2021 Elliott Readers’ Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service. 

The award, now in its 16th year, is widely recognized as one of the premier customer service honors in America. For 2021, readers of Elliott Advocacy, a leading consumer advocacy site, nominated and voted for their favorite companies in 17 categories ranging from airlines to wireless service providers. 

Elliott Advocacy is underwritten by Travel Insured International -- Travel Insured International is a leading travel insurance provider. For over 25 years, their goal has been to help each individual travel confidently. Some of the major travel insurance benefits provided by in their plans include Trip Cancellation, Trip Interruption, Accident and Sickness Medical Expense, and Baggage and Personal Effects coverage. Plans also include other non-insurance assistance services. In 2015, Travel Insured was acquired by Crum & Forster, whose parent company is Fairfax Financial Holdings Ltd. The financial strength and core values of the companies give Travel Insured the best position in the market to continue its commitment of helping individuals protect their travel plans. Travel Relaxed…Travel Secure…When you have Travel Insured.

“Now more than ever, consumers need a reliable guide to the best companies,” says Christopher Elliott, founder of Elliott Advocacy. “Our Readers’ Choice Award is part of our mission to help educate consumers and help them to make smarter purchasing decisions.”

Elliott Advocacy is a nonprofit consumer advocacy site that empowers consumers to solve their problems and helps those who can’t.

Here are this year’s winners by industry: 

Airline (domestic)

  1. Southwest Airlines
  2. Delta Air Lines
  3. Alaska Airlines
  4. American Airlines
  5. United Airlines

Airline (international)

  1. British Airways
  2. Lufthansa
  3. Emirates
  4. KLM
    Virgin Atlantic (tie)
  5. Cathay Pacific

Apparel

  1. Land’s End
  2. American Eagle
     J. Crew (tie)
  3. Gap
  4. Aeropostale
  5. Abercrombie & Fitch

Car Manufacturer (domestic)

  1. Ford
  2. Chevrolet
  3. Tesla
    Jeep (tie)
  4. Chrysler
  5. Buick

Car Manufacturer (international)

  1. Toyota
  2.  Honda
  3.  Subaru
  4.  Lexus
  5. Mercedes

Car Rental

  1. Enterprise
  2. Hertz
  3. National
  4. Budget
  5. Avis

Cruise Line

  1. Viking
  2. Royal Caribbean
  3. Celebrity
    Holland America (tie)
  4. Disney
    Carnival (tie)
  5.  NCL

Ground Transportation

  1. Uber
  2. Lyft
  3. Megabus
  4. Zipcar
  5. Car2Go

Hotels

  1. Marriott
  2. Hilton
  3. InterContinental (IHG)
  4. Wyndham Hotel Group
  5. Choice Hotels

Luggage

  1. Samsonite
  2. Travelpro
  3. American Tourister
  4. Tumi
  5. Briggs & Riley

Online Travel Agency

  1. Expedia
  2. TripAdvisor
  3. Booking.com
  4. Fareportal

Subscription TV

  1. Comcast
  2.  AT&T U-verse
  3. Verizon Fios
  4. DirecTV
  5. DISH Network

Travel Agency

  1. American Express
  2. Virtuoso
  3. Signature Travel Network
  4. Travel Leaders
  5. Ensemble Travel Group

Travel Insurance

  1. Seven Corners
  2. Allianz Travel
  3. Travelex
  4. Travel Guard
  5. Amex Assurance

Travel insurance website

  1. InsureMyTrip.com
  2. Squaremouth
  3. Travelinsurance.com
  4. VisitorsCoverage
    Quotewright (tie)
  5. Tripinsurance.com 

Theme Park

  1. Magic Kingdom (Disney World)
  2. Epcot (Disney World)
  3. Disneyland
  4. Universal Studios (Orlando)
  5. Cedar Point

Vacation Rental

  1. Airbnb.com
  2. Vrbo.com
  3. Flipkey.com
  4. Vacasa
  5. Tripping

Wireless company

  1. Verizon Wireless
  2. AT&T
  3. T-Mobile
  4. Sprint
  5. Consumer Cellular

Balloting for the 2020 Elliott Readers’ Choice Customer Service Awards was conducted from Dec. 15, 2020, to Jan. 12, 2021.

This year’s awards were sponsored by Allianz Travel and Seven Corners.

Here’s a list of past winners.

 

  •   
  •   
  •   
  •  
  •