Enterprise, Seven Corners and Southwest Airlines Win 2021 Customer Service Award

Elliott Readers' Choice Awards 2021

SEDONA, Ariz., Jan. 18  — Enterprise, Seven Corners and Southwest Airlines are among the companies that have won top honors in the 2021 Elliott Readers’ Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service. 

The award, now in its 16th year, is widely recognized as one of the premier customer service honors in America. For 2021, readers of Elliott Advocacy, a leading consumer advocacy site, nominated and voted for their favorite companies in 17 categories ranging from airlines to wireless service providers. 

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“Now more than ever, consumers need a reliable guide to the best companies,” says Christopher Elliott, founder of Elliott Advocacy. “Our Readers’ Choice Award is part of our mission to help educate consumers and help them to make smarter purchasing decisions.”

Elliott Advocacy is a nonprofit consumer advocacy site that empowers consumers to solve their problems and helps those who can’t.

Here are this year’s winners by industry: 

Airline (domestic)

  1. Southwest Airlines
  2. Delta Air Lines
  3. Alaska Airlines
  4. American Airlines
  5. United Airlines

Airline (international)

  1. British Airways
  2. Lufthansa
  3. Emirates
  4. KLM
    Virgin Atlantic (tie)
  5. Cathay Pacific


  1. Land’s End
  2. American Eagle
     J. Crew (tie)
  3. Gap
  4. Aeropostale
  5. Abercrombie & Fitch

Car Manufacturer (domestic)

  1. Ford
  2. Chevrolet
  3. Tesla
    Jeep (tie)
  4. Chrysler
  5. Buick

Car Manufacturer (international)

  1. Toyota
  2.  Honda
  3.  Subaru
  4.  Lexus
  5. Mercedes

Car Rental

  1. Enterprise
  2. Hertz
  3. National
  4. Budget
  5. Avis

Cruise Line

  1. Viking
  2. Royal Caribbean
  3. Celebrity
    Holland America (tie)
  4. Disney
    Carnival (tie)
  5.  NCL

Ground Transportation

  1. Uber
  2. Lyft
  3. Megabus
  4. Zipcar
  5. Car2Go


  1. Marriott
  2. Hilton
  3. InterContinental (IHG)
  4. Wyndham Hotel Group
  5. Choice Hotels


  1. Samsonite
  2. Travelpro
  3. American Tourister
  4. Tumi
  5. Briggs & Riley

Online Travel Agency

  1. Expedia
  2. TripAdvisor
  3. Booking.com
  4. Fareportal

Subscription TV

  1. Comcast
  2.  AT&T U-verse
  3. Verizon Fios
  4. DirecTV
  5. DISH Network

Travel Agency

  1. American Express
  2. Virtuoso
  3. Signature Travel Network
  4. Travel Leaders
  5. Ensemble Travel Group

Travel Insurance

  1. Seven Corners
  2. Allianz Travel
  3. Travelex
  4. Travel Guard
  5. Amex Assurance

Travel insurance website

  1. InsureMyTrip.com
  2. Squaremouth
  3. Travelinsurance.com
  4. VisitorsCoverage
    Quotewright (tie)
  5. Tripinsurance.com 

Theme Park

  1. Magic Kingdom (Disney World)
  2. Epcot (Disney World)
  3. Disneyland
  4. Universal Studios (Orlando)
  5. Cedar Point

Vacation Rental

  1. Airbnb.com
  2. Vrbo.com
  3. Flipkey.com
  4. Vacasa
  5. Tripping

Wireless company

  1. Verizon Wireless
  2. AT&T
  3. T-Mobile
  4. Sprint
  5. Consumer Cellular

Balloting for the 2020 Elliott Readers’ Choice Customer Service Awards was conducted from Dec. 15, 2020, to Jan. 12, 2021.

This year’s awards were sponsored by Allianz Travel and Seven Corners.

Here’s a list of past winners.