You can’t publish that (and other wiki war stories)


This is the online edition of Elliott’s E-Mail, my free weekly newsletter. Please join me Thursday at 9 a.m. EDT for #Familytravel Live. We’ll be talking to family travel expert Eileen Ogintz and taking your questions about Northwest Florida. Don’t forget to read our report on how to visit the beach like a professional. Here’s how to participate.


Elliott Advocacy is underwritten by Travel Insured International -- Travel Insured International is a leading travel insurance provider. For over 25 years, their goal has been to help each individual travel confidently. Some of the major travel insurance benefits provided by in their plans include Trip Cancellation, Trip Interruption, Accident and Sickness Medical Expense, and Baggage and Personal Effects coverage. Plans also include other non-insurance assistance services. In 2015, Travel Insured was acquired by Crum & Forster, whose parent company is Fairfax Financial Holdings Ltd. The financial strength and core values of the companies give Travel Insured the best position in the market to continue its commitment of helping individuals protect their travel plans. Travel Relaxed…Travel Secure…When you have Travel Insured.

If you haven’t already done so, please “like” my Facebook page. I check it a million times a day, and there’s no faster way of connecting with me and discovering more about the irresistible cases I handle than through Facebook. Oh, did I mention that I’m there, too? (Can’t get enough? Then please follow me on my personal page for the rest of the story. It’ll be fun. Promise.)


I do two live events a week, and you’re invited to both. The fun starts Tuesday at 9 a.m. EDT with #Traveltuesday Live. Here’s an archive of this week’s event, which featured cruise expert Stewart Chiron. And here’s last Thursday’s #Familytravel Live event, with the whole Away is Home crew, which featured road trip expert Charlie Leocha. We’re broadcasting on all social networks! You can tune in on Twitter, Google Plus, or Facebook, or subscribe to my YouTube channel.


Do cruise passengers have enough rights?
Do you think cruise passengers have enough rights, particularly in light of the recent, high-profile cruise disaster? Or is this new cruise bill of rights just a PR move? What do you think? Have you ever been on a cruise where you felt you had no rights at all? Please share your thoughts. As always, don’t forget to include your full name, city and daytime occupation. Your response could be used in my story.

Talk to me
The stories you see in this newsletter are just a starting point. I hope you’ll take a minute to leave a comment, whether you agree or disagree with something I’ve written. Let’s continue the conversation on Twitter, Facebook, LinkedIn or Google. I’m listening. And of course, I’m also here if you need me.


You Can’t Publish That! 3 Wiki War Stories and What You Can Learn From Them
A funny thing happened about a year ago to the consumer advocacy wiki that I edit. It disappeared. Find out what happened next in my column. (By the way, I have some exciting news about this site … stay tuned.)

Who would you ban from your car this summer?
I can’t remember the last time I asked you for help mediating one of my own disputes. But I could use a little help with this one. We’re trying to figure out whose music gets blacklisted from our car this summer. No, really. Vote in the poll now.

How to tell the TSA how to do its job – and how to get it to listen
If you’re afraid a TSA agent might bungle your screening when you fly somewhere this summer, maybe you should do what John Klapproth did when he was traveling from Seattle to Anchorage recently. Find out how he made the TSA do the right thing.

Should I help get a refund for a “disastrous” hotel stay?
The Sunswept Beach Hotel, a budget hotel on Barbados’ western coast, promises visitors they will be left “wanting for nought.” But when Josh Trevers checked in for a recent stay, he was left wanting for something: a working air conditioning to take the edge off the Caribbean heat. Should I mediate his case?


I had a little dust-up on Wednesday when readers flagged what they considered to be a “NSFW” photo of two hands over a bare female chest. It was, I thought, a completely decent picture. Here’s my parting shot, for all those of you who were offended: I understand. I run a consumer advocacy site, and sometimes, in order to make a point, I use photos that get your attention. This one certainly got mine. But it was not obscene.