You probably already know about Zappos’ legendary customer service. If you don’t, catch this recent Good News Guy column and my follow-up interview with Zappos Customer Service Director Rob Siefker. “I can’t believe Zappos.com did that!”
A few weeks ago, after Andrew Der posted a story about a Zappos customer who experienced incredible service, a commenter wondered aloud, “What would happen if Zappos ran an airline?” Good question! So I asked Zappos Customer Service Director Rob Siefker — how, exactly, would you run an airline? “If Zappos ran an airline …”
Steve Cohen needed a new pair of shoes.
The Annandale, Va., veterinarian turned to Zappos, the popular internet purveyor of all types of footwear at a good price. “A personal touch makes this Zappos return a pleasure”