I can’t believe Zappos.com did that!

You probably already know about Zappos’ legendary customer service. If you don’t, catch this recent Good News Guy column and my follow-up interview with Zappos Customer Service Director Rob Siefker. Read more “I can’t believe Zappos.com did that!”

If Zappos ran an airline …

A few weeks ago, after Andrew Der posted a story about a Zappos customer who experienced incredible service, a commenter wondered aloud, “What would happen if Zappos ran an airline?” Good question! So I asked Zappos Customer Service Director Rob Siefker — how, exactly, would you run an airline? Read more “If Zappos ran an airline …”