This is what happens when you try to fly internationally with a passport card

You can’t fly internationally with a passport card — and neither can your children. Kim Rosser wishes the travel agent she used to book her family’s dream vacation had told her this information. But when the family tried to check in for their flight, Delta Air Lines quickly broke the bad news. Without passports, Rosser’s children weren’t going to be flying to Turks and Caicos that day.

Now Rosser is blaming her travel agent for their ruined vacation and wants reimbursed for their additional expenses. But is that a fair place to put the blame for her children’s lack of passports?