Another lost honeymoon. Who is to blame here?

Jason Clements and his new wife planned the perfect honeymoon in Ireland, including tickets from Phoenix to Dublin via Philadelphia on American Airlines and British Airways, purchased through the online travel site CheapOair (a brand of Fareportal). They even purchased trip protection insurance. But they didn’t get to take the trip – or receive a refund for their airfares. Read more “Another lost honeymoon. Who is to blame here?”

Unless you can remember your friend’s name, you’re on the hook for these repairs

When Mark Meleka needed a rental car, his friend made a reservation for him with Enterprise. It seemed like a helpful gesture, but when Meleka’s friend used the wrong credit card to reserve the car, he wasn’t doing Meleka any favors.
Read more “Unless you can remember your friend’s name, you’re on the hook for these repairs”

No, CenturyLink, my name is not “John Sweet Candy”

John Sweet’s CenturyLink bill lists him as “John Sweet Candy.” A company representative has apologized for the wrong name and offered a refund and discount. But where’s the money?
Read more “No, CenturyLink, my name is not “John Sweet Candy””

Can this trip be saved? Wrong middle name on my airline ticket

Having the wrong name on your airline ticket is no longer a minor inconvenience, now that the TSA has begun enforcing its name-matching requirements for airline tickets. And that could be a show-stopper for Jesse Demastrie and his wife, who are scheduled to fly from Washington to Las Vegas for the holidays.

The problem? Demastrie’s father, who booked the flights through Travelocity, got his wife’s name wrong.

“He inadvertently used my wife’s old middle name,” he says. “She actually dropped her middle name and now uses her maiden name as her middle name. So the ticket she was issued has her correct first and last name but her old middle name.”

Passengers must now provide their full names as they appear on a government-issued ID, their date of birth and their gender when they book a flight.

Demastrie is concerned his wife won’t be allowed on the plane.
Read more “Can this trip be saved? Wrong middle name on my airline ticket”

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