My EU 261 claim from WOW is “in process” — for six months

After WOW Air cancels Joseph Hopkins’ flight, he files a claim under EU 261, the European consumer protection regulation. It’s been almost six months and the claim is still “in process.” Where’s the money? Read more “My EU 261 claim from WOW is “in process” — for six months”

Do you need a Schengen visa? You just might

Abdul Mughal and his family needed a Schengen visa when they flew from Washington, D.C., to Tajikistan recently. They didn’t get one and had to pay another $6,000 to get home. Read more “Do you need a Schengen visa? You just might”

This WOW air refund case will really make you say, “Wow!”

The morning James Gilmore and his family were scheduled to fly home from Paris, he received an email from WOW air telling him their flight was canceled. The next available flight was five days later. For a variety of reasons, the family needed to be home before then. He called WOW customer service which told him he could book a flight with another airline and WOW air would reimburse the cost. So why is he still waiting for this WOW air refund? Read more “This WOW air refund case will really make you say, “Wow!””

WOW Air, where’s my compensation for that 14-hour delay?

After a 14-hour delay on WOW Air, Rachael Lopez thinks she’s entitled to some compensation. WOW disagrees. Who’s right? Read more “WOW Air, where’s my compensation for that 14-hour delay?”

WOW Air, why are you ignoring my claim?

WOW Air misplaces Zack Kimble’s luggage on a trip to Iceland. When Kimble submits a claim for reimbursement of the replacement items he had to buy, WOW demands documentation that Kimble’s claim isn’t being covered by travel insurance — which he doesn’t have. Can we persuade WOW to forgo the documentation and reimburse Kimble for his luggage delay? Read more “WOW Air, why are you ignoring my claim?”

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