My EU 261 claim from WOW is “in process” — for six months

After WOW Air cancels Joseph Hopkins’ flight, he files a claim under EU 261, the European consumer protection regulation. It’s been almost six months and the claim is still “in process.” Where’s the money? Read more “My EU 261 claim from WOW is “in process” — for six months”

WOW Air, where’s my compensation for that 14-hour delay?

After a 14-hour delay on WOW Air, Rachael Lopez thinks she’s entitled to some compensation. WOW disagrees. Who’s right? Read more “WOW Air, where’s my compensation for that 14-hour delay?”

WOW Air, where’s my $92 refund?

Colleen Lamont’s flight from Scotland to Iceland is delayed, making her miss her connecting flight back home. When her airline rebooks her, it’s on a different airline — and to a different return airport than the one she originally booked. Does it owe her anything for the inconvenience? Read more “WOW Air, where’s my $92 refund?”