If your luggage goes missing on the way to your cruise, should you get a full refund? Pamela Shane thinks so. She says her pre-cruise hotel failed to deliver her suitcase to the dock in time for the ship’s departure. Now she wants $7,000 in compensation for the mistake that left her without her own clothes for the entire cruise.
But wait! There’s a twist. The hotel says it doesn’t even offer such a luggage delivery service.
Can the Elliott Advocacy team figure out what’s going on here? (reprint) Read more “My luggage went missing on the way to the cruise. I want a full refund!”
Trevor Seamon made a devastating passport mistake over the holidays, and it ruined his family’s dream vacation. In all the preparation for the journey to Italy, he neglected to check the validity of their passports. That error led the Seamons to arrive at the airport with passports expiring within 90 days — invalid for travel. Denied boarding, they missed their eagerly anticipated trip and ended up right back home at the end of the day.
Seamon believes Air France is responsible for this passport mistake, and he wants our team to negotiate a refund. But is the airline responsible for the family’s ruined vacation? (Reprint – Jan. 2020) Read more “This passport mistake will ruin your vacation every time”
Barbara Vannier’s adult daughter tried to check in for her international cruise with just a driver’s license and a printout from Ancestry.com. Unfortunately, she quickly found out that this is not valid ID to cruise to Canada and the ship left without her. Now Vannier wants an apology from Royal Caribbean and a full cash refund for her daughter’s missed vacation. But is she entitled to either? Read more “No, a printout from Ancestry.com is not valid ID to cruise”
Would you rely on a stranger’s advice about the required ID you need to board your next cruise? Salvatore Friscia says he did, with devastating results.
While planning a vacation aboard Carnival’s Pride, Friscia claims an unidentified phone agent gave him the wrong information about documentation requirements for the cruise. That guidance led him and his wife to show up for the cruise without the correct ID. As a result, the Friscias were denied boarding the ship and missed the trip entirely. Read more “Never ask a stranger what ID you need to cruise. This is why”
Lauren Weichmann missed her honeymoon and she wants you to hear her horror story.
After their wedding, she and her new spouse boarded a Frontier flight for their much-anticipated honeymoon to Cancun. Upon landing, the giddy couple made their way to the immigration window and handed over their passports. But when Mexican authorities asked Weichmann’s husband for his required visa, the couple’s honeymoon came to a premature halt. He didn’t have a visa — and the border agents rejected him for entry to Mexico. Read more “This is the worst honeymoon horror story I’ve ever seen”
What if you snagged an international business class upgrade for just $400, but later found out that figure was a mistake? Steven Schmidt says that’s exactly what happened to him and his wife. She won a bid for a comfy business class upgrade on a flight from Chicago to Vienna. But once they returned from their trip, the couple suffered a severe case of sticker shock. The actual cost of the upgrade: $3,400.
Schmidt says the mistake over the cost of the business class upgrade originated with the airline. And he wants our advocacy team to join him in a crusade to obtain a refund. But is that something we can do? Read more “This business class upgrade was a big mistake. I want a refund!”
Ted Kelley says his wife made a simple passport mistake last year that snowballed into a $17,766 travel disaster.
The couple had never heard of the Schengen area or its passport requirements for U.S. citizens. But when they tried to check in for their business class flight to Italy, a Lufthansa representative quickly explained the facts. Kelley’s wife’s passport didn’t have the required 90-days validity from their return date, and the airline denied boarding to the couple. Read more “How did a simple passport mistake end in a $17,766 travel disaster?”
Elgy Gillespie was on her way to the airport when she lost her passport. No problem, she thought. Having recently read an article that suggested she could fly with just a library card, she was confident that she could talk her way onboard her international flight. But when a Norwegian Air Shuttle agent unequivocally denied her boarding without a passport, she was stunned by his lack of understanding.
Now she wants the Elliott Advocacy team to intervene. Can we?
Read more “Can you really fly internationally with just a library card?”
Elena Pavlova just made the worst travel mistake of her life. Before setting off for her dream vacation to Europe, she neglected to check the entry requirements for Switzerland. Then she managed to board her Swiss Air International flight (SWISS) to Zurich with an invalid passport for her itinerary to the Schengen area. Not surprisingly, her vacation plans came to a screeching halt when she landed. She was denied entry and border police took her into custody. Read more “Welcome to Switzerland! Now you are going to jail”