I terminated my cell phone service, but where’s my credit?

Lavan Reddy has to pay for a month of AT&T service he won’t use after canceling his service. Is that fair?
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My WiFi left me on vacation

It has been one of the most unquestioned pieces of travel advice since the first WiFi hotspot flickered to life in an unnamed hotel more than a decade ago: If you want to stay connected while you’re on vacation, you can save a bundle by skipping a pricey cellular roaming plan and using a wireless Internet connection instead.
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Verizon promised it wouldn’t charge an early termination fee, but it did

Verizon promises Marie Steponovich won’t be charged an early termination fee when she moves to an area where the service is spotty. Why won’t it keep its word?
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Wireless company failed to deliver modem, then pocketed my money

Phloxii/Shutterstock
Phloxii/Shutterstock
Klaus Schuller’s wireless modem doesn’t arrive before his trip to Europe. It doesn’t arrive while he’s in Europe. Instead, it’s waiting for him when he gets home. Why can’t he get a refund for a hotspot he never got to use?

Question: I recently had a terrible experience with a company called TEP Wireless, and I need your help. TEP rents a wireless modem that connects any Wi-Fi enabled device when you’re traveling internationally.

Two days before a recent international trip, the device had not arrived, despite being booked months in advance, so I contacted TEP via email. They replied promptly that my device would be shipped the next day – which means it would arrive after my departure.

Not good.

I contacted TEP again, and they said “No problem, we’ll ship it directly to your hotel in Europe instead.” Great. Except that it didn’t arrive.
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My phone doesn’t work — do I still have to pay my bill?

sergign/Shutterstock
sergign/Shutterstock
Question: I’m having a major issue with Verizon Wireless. They’re charging me for a month when I ended up having to return the phone because the call quality was so poor. I paid their restocking fee, and yet they still sent me a bill for an entire month’s worth of service.

I have a major issue with being charged for service that was completely horrible — call quality, dropped calls, etc, could barely hear my callers. Yet they still believe these service charges of $106 are valid.

Now they have sent my account to collections and I can’t seem to make any progress with anyone in customer service. They keep transferring me to “financial services” and then back to collections, saying the charges are valid.
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