It has been one of the most unquestioned pieces of travel advice since the first WiFi hotspot flickered to life in an unnamed hotel more than a decade ago: If you want to stay connected while you’re on vacation, you can save a bundle by skipping a pricey cellular roaming plan and using a wireless Internet connection instead. Read more “My WiFi left me on vacation”
Klaus Schuller’s wireless modem doesn’t arrive before his trip to Europe. It doesn’t arrive while he’s in Europe. Instead, it’s waiting for him when he gets home. Why can’t he get a refund for a hotspot he never got to use?
Question: I recently had a terrible experience with a company called TEP Wireless, and I need your help. TEP rents a wireless modem that connects any Wi-Fi enabled device when you’re traveling internationally.
Two days before a recent international trip, the device had not arrived, despite being booked months in advance, so I contacted TEP via email. They replied promptly that my device would be shipped the next day – which means it would arrive after my departure.
Question: I’m having a major issue with Verizon Wireless. They’re charging me for a month when I ended up having to return the phone because the call quality was so poor. I paid their restocking fee, and yet they still sent me a bill for an entire month’s worth of service.
I have a major issue with being charged for service that was completely horrible — call quality, dropped calls, etc, could barely hear my callers. Yet they still believe these service charges of $106 are valid.