Is in-flight Wi-Fi just another way for airlines to profit from bad service?

Like it or not, Wi-Fi is becoming more and more common in the air. And so are the complaints about it.

A recent survey found nearly half the respondents would, for example, be willing to go through airport security twice for Wi-Fi that’s as fast as it is at home.
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I terminated my cell phone service, but where’s my credit?

Lavan Reddy has to pay for a month of AT&T service he won’t use after canceling his service. Is that fair?
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My WiFi left me on vacation

It has been one of the most unquestioned pieces of travel advice since the first WiFi hotspot flickered to life in an unnamed hotel more than a decade ago: If you want to stay connected while you’re on vacation, you can save a bundle by skipping a pricey cellular roaming plan and using a wireless Internet connection instead.
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Verizon promised it wouldn’t charge an early termination fee, but it did

Verizon promises Marie Steponovich won’t be charged an early termination fee when she moves to an area where the service is spotty. Why won’t it keep its word?
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Wireless company failed to deliver modem, then pocketed my money

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Klaus Schuller’s wireless modem doesn’t arrive before his trip to Europe. It doesn’t arrive while he’s in Europe. Instead, it’s waiting for him when he gets home. Why can’t he get a refund for a hotspot he never got to use?

Question: I recently had a terrible experience with a company called TEP Wireless, and I need your help. TEP rents a wireless modem that connects any Wi-Fi enabled device when you’re traveling internationally.

Two days before a recent international trip, the device had not arrived, despite being booked months in advance, so I contacted TEP via email. They replied promptly that my device would be shipped the next day – which means it would arrive after my departure.

Not good.

I contacted TEP again, and they said “No problem, we’ll ship it directly to your hotel in Europe instead.” Great. Except that it didn’t arrive.
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