Every traveler’s eternal question: ‘It’s 2017, why don’t we have Wi-Fi on all planes?’

When it comes to travel, Internet access has never been more ubiquitous — or more underwhelming. Read more “Every traveler’s eternal question: ‘It’s 2017, why don’t we have Wi-Fi on all planes?’”

I canceled my AT&T service, so why am I still being billed?

Although Stacey Dodge has canceled her AT&T account and ported her wireless service to a new carrier, the bills keep coming. How can she get rid of them? Read more “I canceled my AT&T service, so why am I still being billed?”

Leave your wireless carrier now. Here’s why.

My “unlimited” data plan from AT&T seemed like a great deal when I signed up for it a decade ago. Then again, I didn’t have much of a choice. If I wanted a brand-new iPhone — which I really did — I only had one choice for a wireless carrier. Read more “Leave your wireless carrier now. Here’s why.”

Fees, fees, fees and more fees — where will it end?

It’s time to ponder the absurdity of the fees around us. And maybe it’s time to do something besides argue.
Read more “Fees, fees, fees and more fees — where will it end?”

Let’s set the Wi-Fi free now!

If it’s 2015, then why are hotel guests still doing something so ’90s, like paying extra for an Internet connection?

Charging for wireless access in the 21st century is as silly as it sounds. An Internet connection is so essential, many guests would sooner do without indoor plumbing, electricity or heat in their room. A 2014 survey by Hotels.com found Wi-Fi was the most desirable in-room amenity.
Read more “Let’s set the Wi-Fi free now!”