These front-seat selfies reveal Utah’s winter splendor

There’s a reason Utah’s claims to have the “Greatest Snow on Earth.” Spend a month here, as I just did, and you’ll see this state’s winter splendor for yourself. Read more “These front-seat selfies reveal Utah’s winter splendor”

Looks can be deceiving in consumer advocacy. Here’s the truth about what you see.

From the window of my room, I can see Colorado’s snow-covered Elk Mountains against a perfectly blue sky this morning. I’m lucky to be here for a few days with my kids before we head back to the city.
Read more “Looks can be deceiving in consumer advocacy. Here’s the truth about what you see.”

WOW flew me to Iceland but left my winter clothes behind in Boston

Adam Shulman and his wife recently traveled to beautiful Iceland. The only problem was that the Shulmans’ baggage, which included their winter clothes, didn’t make the trip. Read more “WOW flew me to Iceland but left my winter clothes behind in Boston”

Flying after the storm? Don’t give up

Some storms are overrated. Jonas wasn’t.

Flight cancellations started Friday afternoon and are continuing into Monday. From a traveler and travel agent point of view, not a great weekend.
Read more “Flying after the storm? Don’t give up”

“I never forgot how kind this hotel was to us”

Kimberly Palmer/Shutterstock
Kimberly Palmer/Shutterstock

I’m researching an article about hotel cancellation policies for the Washington Post, but one of the stories shared by a reader resonated with me so much that I just had to pass it along. It’s another heartwarming, almost too-good-to-be-true tale of customer service.

Last winter, Lauren Staley and her husband were driving from Colorado back to California, where they live. They’d planned to spend the night at the halfway point, in Elko, Nev. But they never made it.

“A huge snowstorm caught us unaware,” she remembers. “We ended up stopped on the Salt Flats [in Utah] for several hours due to an accident, and by the time we got moving again the sun had gone down and the roads were completely iced over.”
Read more ““I never forgot how kind this hotel was to us””