Dang, I got dinged for a ding I didn’t do

There’s a chip on the windshield of Sam Levitt’s rental car (or “hire car,” as Canadians call it).

When he first noticed it, he thought it was a small dirt spot or blemish. But it was a chip, and that tiny little chip has turned into a major headache for him. Read more “Dang, I got dinged for a ding I didn’t do”

Do I really have to pay for this broken windshield?

1-IMAG0070Accidents happen. Even freak accidents, like the one Jonathan Perkins experienced in his Dollar rental car.

He’d rented a Ford Taurus in San Antonio. It wasn’t in the best shape, with 50,000 miles and a coat of grime on it, but it ran just fine.

“I drove the car two hours west, to a small town called Sonora, and stayed the night in a motel,” he says. “The next morning, I walked out to the car and got in, followed by my mom. As she closed her door, the rear window cracked, and fell into the car.”

The result? Well, see for yourself. The image above was taken right after the incident.
Read more “Do I really have to pay for this broken windshield?”

Do I really have to pay for this chip on my hood?

1-chip on hood (bonnet)Do you see the chip on Peter Wade’s rental car? Neither do I. But that isn’t stopping Thrifty Car Rental from charging him $165 for damage to the Ford Focus he rented in Glasgow, Scotland.

“The damages were unreasonable,” he told me. “Even comical.”

Comical?

I’ll let him explain.
Read more “Do I really have to pay for this chip on my hood?”

Can this trip be saved? A chipped windshield and a surprise bill

It’s been a while since we’ve had a chipped-windshield story. This one comes to us by way of Kenneth Ross, whose wife recently rented a Toyota Corolla through Payless Car Rental in Toronto via Expedia.

“It was dark out and she walked around the car with the agent but didn’t notice the chip in the windshield,” he told me. “It was hidden behind the rear view mirror. She noticed it an hour later but didn’t think to call Payless because it was so small and the car she rented had lots more damage than that.”

You can guess what happened next, right?

A bill for the full amount is inevitable. And that’s exactly what she got.
Read more “Can this trip be saved? A chipped windshield and a surprise bill”

Get smart. Sign up for the newsletter.