They were downgraded on ScotRail. So where is their refund?

Does ScotRail really need three months to issue a refund? Robin Wynings and her husband wanted to know. They were disappointed from the moment they arrived at the train station to begin their journey. That’s when they learned that they’d been downgraded on ScotRail from first class to regular service. But although ScotRail promised a refund for their downgrade, the railway repeatedly derailed the Wynings’ attempts to collect that refund. Read more “They were downgraded on ScotRail. So where is their refund?”