If your travel agent makes a big mistake, do you have to pay for it?

Elizabeth Crandall’s travel agent made a big mistake — one that cost Crandall $920. That fact is not in dispute. But when Crandall asked the agency to cover the cost, the owner offered to pay only half.

Now Crandall wants our team to persuade this travel agent to pay for her entire mistake. Seems fair, right? Read more “If your travel agent makes a big mistake, do you have to pay for it?”