When should hotels refund non-refundable rooms? Survey says …

When it’s unable to operate the property safely. In a multiple-choice survey about hotel  room refundability, 83 percent of readers voted “yes” on that option. There were 678 responses to the poll.

Another 65 percent said rooms should be given their money back when a guest has a verified emergency, such as a death in the family. Roughly half of the respondents said refunds should be given when a guest can’t make it because of an Act of God, like bad weather.

Only seven percent said hotels should never refund a room.
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When should travel companies waive their change fees during bad weather? Survey says …


More often than they do.

A majority of travelers (69 percent) said change fees and penalties should be suspended when bad weather prevented “a significant number” of travelers from from reaching the airport, hotel or port. Slightly fewer (62 percent) also said they should put the rules on “hold” when bad weather prevents the travel company from operating safely.

More than one-third (35 percent) said the rules should be waived when bad weather prevents an individual traveler from reaching the airport, hotel or port. And only 3 percent said a weather-related exception should never be made.

Your comments reflected the responses on the survey. Reader Jim Johansen said rules should be bent on a case-by-case basis.
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Weekend survey: When should a travel company bend its rules because of bad weather?

Should a travel company waive its change fees or offer refunds when bad weather strikes? Should it ever bend its rules to accommodate passengers who are delayed because of a storm?

With a dangerous hurricane approaching the mainland this Labor Day weekend, it’s a question worth asking.

Here are the results.

Meantime, if you’re in the United States, have a great Labor Day weekend. If not, then consider yourself lucky — the storm probably aren’t heading your way.

Flying in the snow: 6 lessons for coping with winter-weather delays

Last weekend’s blizzard was a warning to air travelers: Winter is only starting, and when bad weather moves in, your flight schedule isn’t worth the paper it’s printed on.

Nicholas Holland learned that when he tried to fly from Reagan National Airport in Washington to Fort Lauderdale, Fla., for a Christmas party on Dec. 18. US Airways canceled his original flight and rescheduled him with a connection through Cleveland. But when a record snowstorm slammed Washington on Saturday, US Airways canceled the new flight, too.
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