For John Smith, being told that he could not receive a Your Man Tours refund added insult to injury.
It was bad enough that Your Man Tours (a brand of YMT Vacations) had canceled his vacation. Now he was being offered a credit with no guarantee that he could use it before it expired. This didn’t sit well with Smith. So he embarked on a journey to receive a cash refund — with help from Elliott Advocacy. “I need a Your Man Tours refund, not a credit”