Help! The wireless Internet on my Dell won’t work

Cheryl Emerson’s wireless Internet connection won’t work on her Dell computer. She spends an additional $236 to get it fixed but it’s still dead. Now what?
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Why won’t Jaguar repair my failing brakes?

The brake light on Irene Sherman’s pre-owned Jaguar is flashing on and off, but the fix is proving to be impractical. Can these wheels be saved?
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Whose fault is that crack in my laptop, Sony?

Pavel Ignatov/Shutterstock
Pavel Ignatov/Shutterstock
Maxim Borodin’s laptop is out of warranty, and that seems to be all the license Sony needs to play games with a repair estimate. Can this computer be saved?

Question: I bought a Sony Vaio laptop last year. Three months ago one piece broke inside, and a month later, there was a horizontal crack on the screen. However, I still was able to use my laptop.

I sent my laptop to Sony, and they wanted $500 to repair it. I told them I’d rather purchase the part and replace it myself. But when I got my item back from Sony, there was another vertical crack on the screen, which totally disabled my laptop. I can’t use it right now.
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Mom’s Element doesn’t work — can you help her?

Ensuper/Shutterstock
Ensuper/Shutterstock
Question: My mother recently purchased an Element flatscreen TV at Wal-Mart, along with a two-year extended warranty. I came to visit and noticed lines going up and down in the center of the television. Mom never noticed them because she is 83.

I immediately called the Element TV service telephone number where they gave me a report number and asked me to send to them photos of the lines in the TV. I sent the information and a representative called my mother and told her the TV was defective.

Element wanted her to ship the TV to them but first to give them a credit card with $300 approval to ship us a TV and then we ship them the defective TV. Element would in turn send us a new TV.
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When did the warranty on my TV expire? We can’t agree!

Question: Two years ago, we purchased a Vizio television based on the excellent reviews it received and affordable price. One week before the warranty expired, a vertical red line appeared on the screen. We called customer service and were walked through the process of discharging the static build up.
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