It’s mom vs. Frigidaire. Who will win?

Julie Faro’s Frigidaire washing machine is broken. With two kids and twins due any day, she needs it fixed — pronto. Does she have a fighting chance? Read more “It’s mom vs. Frigidaire. Who will win?”

Why doesn’t my KitchenAid dishwasher work? Could be user error.

Dorothy Lathan’s dishwasher is a lemon — or is it? Our team of advocates looks into the matter and makes a startling discovery. Read more “Why doesn’t my KitchenAid dishwasher work? Could be user error.”

Broken luggage, but the manufacturer is missing in action. What about my warranty?

When Ian Stifle’s luggage breaks, he’s not worried because he has a five-year warranty. Or does he? Read more “Broken luggage, but the manufacturer is missing in action. What about my warranty?”

Why won’t Apple replace my defective iMac?

Reiner Keller’s Apple iMac has been on the blink for the last three years. Why won’t the company replace the defective computer? Read more “Why won’t Apple replace my defective iMac?”

Will Samsung buy back my broken refrigerator? It said it would

Debbie Winsett wants Samsung to honor a verbal offer to “buy back” her five-year-old refrigerator that stopped working. But the offer was an error. Is this appliance buyback doomed? Read more “Will Samsung buy back my broken refrigerator? It said it would”