Maxim Borodin’s laptop is out of warranty, and that seems to be all the license Sony needs to play games with a repair estimate. Can this computer be saved?
Question: I bought a Sony Vaio laptop last year. Three months ago one piece broke inside, and a month later, there was a horizontal crack on the screen. However, I still was able to use my laptop.
I sent my laptop to Sony, and they wanted $500 to repair it. I told them I’d rather purchase the part and replace it myself. But when I got my item back from Sony, there was another vertical crack on the screen, which totally disabled my laptop. I can’t use it right now. Read more “Whose fault is that crack in my laptop, Sony?”
Question: My mother recently purchased an Element flatscreen TV at Wal-Mart, along with a two-year extended warranty. I came to visit and noticed lines going up and down in the center of the television. Mom never noticed them because she is 83.
I immediately called the Element TV service telephone number where they gave me a report number and asked me to send to them photos of the lines in the TV. I sent the information and a representative called my mother and told her the TV was defective.
Question: Two years ago, we purchased a Vizio television based on the excellent reviews it received and affordable price. One week before the warranty expired, a vertical red line appeared on the screen. We called customer service and were walked through the process of discharging the static build up. Read more “When did the warranty on my TV expire? We can’t agree!”