It’s mom vs. Frigidaire. Who will win?

Julie Faro’s Frigidaire washing machine is broken. With two kids and twins due any day, she needs it fixed — pronto. Does she have a fighting chance? Read more “It’s mom vs. Frigidaire. Who will win?”

Why doesn’t my KitchenAid dishwasher work? Could be user error.

Dorothy Lathan’s dishwasher is a lemon — or is it? Our team of advocates looks into the matter and makes a startling discovery. Read more “Why doesn’t my KitchenAid dishwasher work? Could be user error.”

Why did Google replace my defective phone with a refurbished one?

When Alex Baretta’s Google Pixel went on the blink, the company agreed to replace it with a refurbished mobile phone. Baretta isn’t happy with that resolution: He wants an entirely new phone. But he hasn’t had any luck convincing Google that it should provide him with one. Read more “Why did Google replace my defective phone with a refurbished one?”

Broken luggage, but the manufacturer is missing in action. What about my warranty?

When Ian Stifle’s luggage breaks, he’s not worried because he has a five-year warranty. Or does he? Read more “Broken luggage, but the manufacturer is missing in action. What about my warranty?”

Why won’t Apple replace my defective iMac?

Reiner Keller’s Apple iMac has been on the blink for the last three years. Why won’t the company replace the defective computer? Read more “Why won’t Apple replace my defective iMac?”