The on-board computer on Shannon Stout’s Ford Escape went on the blink. It’s out of warranty. Is she out of luck?
“There’s no escaping these problems with my Ford”
Lisa Veyka’s air conditioner stops working just before a hot holiday weekend. Why won’t anyone help her?
“This Frigidaire doesn’t refrigerate – why won’t my warranty work?”
Cheryl Emerson’s wireless Internet connection won’t work on her Dell computer. She spends an additional $236 to get it fixed but it’s still dead. Now what?
“Help! The wireless Internet on my Dell won’t work”
Maxim Borodin’s laptop is out of warranty, and that seems to be all the license Sony needs to play games with a repair estimate. Can this computer be saved?
Question: I bought a Sony Vaio laptop last year. Three months ago one piece broke inside, and a month later, there was a horizontal crack on the screen. However, I still was able to use my laptop.
I sent my laptop to Sony, and they wanted $500 to repair it. I told them I’d rather purchase the part and replace it myself. But when I got my item back from Sony, there was another vertical crack on the screen, which totally disabled my laptop. I can’t use it right now.
“Whose fault is that crack in my laptop, Sony?”
Question: My mother recently purchased an Element flatscreen TV at Wal-Mart, along with a two-year extended warranty. I came to visit and noticed lines going up and down in the center of the television. Mom never noticed them because she is 83.
I immediately called the Element TV service telephone number where they gave me a report number and asked me to send to them photos of the lines in the TV. I sent the information and a representative called my mother and told her the TV was defective.
Element wanted her to ship the TV to them but first to give them a credit card with $300 approval to ship us a TV and then we ship them the defective TV. Element would in turn send us a new TV.
“Mom’s Element doesn’t work — can you help her?”