American Airlines told me the fare was $169. Then it charged me $1069

Dale Allen and his girlfriend are looking forward to a tropical vacation in Cancún. Unfortunately, they arrive at the airport too late and miss their flight. Wanting to leave immediately, they buy one-way tickets at the American Airlines counter. Allen is sure the agent said that the tickets cost $169 each — so why is his credit card charged $2,400? Read more “American Airlines told me the fare was $169. Then it charged me $1069”

We had to cancel our flight because of a sudden death in the family. Will the airline issue a refund?

When there is a death in the immediate family, those who are grieving are oftentimes released from their obligations. This is done out of respect. There is, however, a question as to how the airlines treat those who experience a sudden loss or an unexpected emergency.

Read more “We had to cancel our flight because of a sudden death in the family. Will the airline issue a refund?”

American Airlines loses its heart

I’m going to let you in on a secret. American Airlines cases are some of the toughest we advocate. Why? Because we get more complaints about American Airlines than any other company — airline or otherwise — on this site. Read more “American Airlines loses its heart”

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