Dale Allen and his girlfriend are looking forward to a tropical vacation in Cancún. Unfortunately, they arrive at the airport too late and miss their flight. Wanting to leave immediately, they buy one-way tickets at the American Airlines counter. Allen is sure the agent said that the tickets cost $169 each — so why is his credit card charged $2,400? “American Airlines told me the fare was $169. Then it charged me $1069”
When there is a death in the immediate family, those who are grieving are oftentimes released from their obligations. This is done out of respect. There is, however, a question as to how the airlines treat those who experience a sudden loss or an unexpected emergency.