More often than they do.
A majority of travelers (69 percent) said change fees and penalties should be suspended when bad weather prevented “a significant number” of travelers from from reaching the airport, hotel or port. Slightly fewer (62 percent) also said they should put the rules on “hold” when bad weather prevents the travel company from operating safely.
More than one-third (35 percent) said the rules should be waived when bad weather prevents an individual traveler from reaching the airport, hotel or port. And only 3 percent said a weather-related exception should never be made.
Your comments reflected the responses on the survey. Reader Jim Johansen said rules should be bent on a case-by-case basis.
“When should travel companies waive their change fees during bad weather? Survey says …”