From Hilton Head, with love


It’s hard to believe this is our third time to Hilton Head Island in a year. But here we are. It’s summertime in South Carolina.
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Customer service lessons learned from a summer of travel

It’s the little things that matter.

After being on the road nonstop since finishing my book Scammed: How to Save Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals, back in June, I can tell you that good customer service isn’t a big deal — it’s a lot of small ones.

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