If a policy is unwritten, does it really exist?

When Jon Dobson tries to get a bereavement rate on a Virgin Atlantic ticket, the airline forces him to purchase a high-priced ticket at the last minute but promises a refund for the difference between his airfare and a bereavement fare if he sends its agents the death certificate. But when he does so, the airline’s only response is deathly silence. Read more “If a policy is unwritten, does it really exist?”

Virgin America switched my seats and denied me a refund

Yvette Law Lui pays extra for her seat assignments on Virgin America. She doesn’t get them. Is she entitled to a refund? Read more “Virgin America switched my seats and denied me a refund”

America’s best airline is about to go “buh-bye”

Virgin America is America’s best airline again. For how long is anybody’s guess.
Read more “America’s best airline is about to go “buh-bye””