Should people fly with an infectious disease?

Gary Pool was standing in the jetway, waiting to board his flight to Texas, when he remembered that the change in air pressure often caused him sinus problems.

He quickly grabbed a pill out of his carry-on and swallowed it with the last dregs in his water bottle. Unfortunately, the pill made it partway down and stuck in his throat. Pool was seized with a horrible coughing fit, his eyes watering, gasping for air, all the while inching forward in the jetway and onto the plane. Read more “Should people fly with an infectious disease?”

The truth about the Cebu Pacific Airlines dancing flight attendants


Fasten your seatbelts, ladies and gentlemen. That “viral” video with flight attendants dancing to Lady Gaga? It’s a fake.

The dance moves are real, and the plane is real, but anyone who thinks this was a bona fide in-flight safety announcement — sorry to burst your bubble.
Read more “The truth about the Cebu Pacific Airlines dancing flight attendants”

The top 5 viral customer service videos of all time

When it comes to bad customer service, seeing is believing.

That’s why viral Internet videos can bring a company to its knees – sometimes literally – begging for a second chance to fix a problem. Ordinary complaint letters don’t have that effect.
Read more “The top 5 viral customer service videos of all time”

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