No comment

No comment.

That’s what Amazon said to one of our advocates when she asked about one of our most controversial cases in months.

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Government fines Continental, Hawaiian and US Airways for consumer rule violations

continentalThe Transportation Department has fined three airlines for consumer rule violations, signaling a new “get-tough” approach to the airline industry, if not in practice, then at least in principle.

The government assessed civil penalties against Continental Airlines, Hawaiian Airlines and US Airways — the later two for failing to disclose their code-sharing arrangements with other airlines. Continental, which is in the news today for keeping passengers trapped on a plane more than nine hours, was dinged for not revealing the full price of an advertised fare.

Are these actions, taken with last month’s fines, the sign of a new activist DOT? Maybe.
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