US Airways promised Kirkland Clarkson that it would refund her fees, but it hasn’t. Did the airline misspeak? Or did Clarkson misunderstand?
Read more “Why won’t US Airways refund my change fees?”
What is an airline’s promise worth? Katherine and Matthew Ostroff would like to know after a recent US Airways flight they took to their honeymoon cruise.
Read more “Are US Airways’ promises worth anything anymore?”
“We feel like we were taken advantage of,” says Mike Sevier, who recently flew from Tucson, Ariz., to Portland on US Airways. “Scammed at worst.”
Read more “He paid for a first-class seat, but it didn’t last all the way to Portland”
It’s a six-hour flight from Phoenix to Maui. Unless you’re Steven Kruczek.
Read more “Delayed by a day – is that the best US Airways can do?”