Left at the wrong airport after a cancellation

Should airlines compensate their passengers for delays? Before you answer, meet Melissa Bailey-Yoder, who lives in Waterbury, Vt., and was flying from Rome to Burlington via Philadelphia on US Airways this summer.
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That’s one fine mess you’ve gotten yourself into with your OneWorld flight

When I read about flights like Prabir Mehta’s, I can’t help but exclaim: airline alliances! Curse you, airline alliances!
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Two cheers for all those airline mergers

When I think about the benefits of airline mergers, I’m reminded of Karen Griffin’s story.
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Mom died, but US Airways won’t refund my fee

When Patricia Clay’s mother dies unexpectedly, US Airways promises to “consider” a refund of her change fees. Why won’t it pay up?
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What does US Airways owe me for “ruining” my vacation?

Complaints about being overcharged by an airline are a dime a dozen. But Shazia Shahid’s overbilling problem is not a dime a dozen. It is, strictly speaking, 141,140 dimes – enough to ruin her vacation.
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What is this “thing” in my airline meal – and what are you going to do about it?

If you’re a regular reader of this site, it may seem hard to believe, but even first-class passengers sometimes need help.
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“Even though some folks might not believe it, airlines have a heart”

Here’s a case with a happy-ish ending that involves one of the most complained-about airlines flying: American Airlines.
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Is the American-US Airways merger delivering on its promises?

Atlantic/Shutterstock
Atlantic/Shutterstock
The new American Airlines — the product of last year’s controversial merger between American and US Airways — may only be a few months old, but that hasn’t stopped travelers from forming opinions about the world’s largest airline.

The carrier, based in Dallas, has made some noteworthy changes since it settled a lawsuit with the Justice Department in December, clearing the new American for takeoff. Among them: revising some of its frequent-flier benefits, small but important changes to the way it sells flights, and new ticket policies.

“Significant benefits for customers are already being delivered,” says American spokesman John McDonald.
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Why is US Airways so un-American?

Jorg Hackemann / Shutterstock.com
Jorg Hackemann / Shutterstock.com
If you read nothing more than the headline of this story, you might think this is another rant about the evils of airline consolidation — a consolidation that, by the way, isn’t over yet.

But it isn’t. Instead, I’m thinking about how to respond to a complaint I received from Mark Ellerman, a passenger on a recent flight from Phoenix to Chicago. Actually, so are all of the volunteer advocates who work with me.

We just don’t know what to tell him.
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