Why won’t US Airways refund my change fees?

US Airways promised Kirkland Clarkson that it would refund her fees, but it hasn’t. Did the airline misspeak? Or did Clarkson misunderstand?
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Are US Airways’ promises worth anything anymore?

What is an airline’s promise worth? Katherine and Matthew Ostroff would like to know after a recent US Airways flight they took to their honeymoon cruise.
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He paid for a first-class seat, but it didn’t last all the way to Portland

“We feel like we were taken advantage of,” says Mike Sevier, who recently flew from Tucson, Ariz., to Portland on US Airways. “Scammed at worst.”
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Flying pigs can make you a better traveler – here’s how

Pigs can fly. At least on US Airways.
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Delayed by a day – is that the best US Airways can do?

It’s a six-hour flight from Phoenix to Maui. Unless you’re Steven Kruczek.
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