I was injured and berated by a flight attendant. Now I’m being ignored.

While napping on a flight from Seattle to Philadelphia William Heffernan, was hit by a beverage cart pushed by a flight attendant. It forcefully slammed into his knee, jolting him awake. Read more “I was injured and berated by a flight attendant. Now I’m being ignored.”

Did David Zucker write this airline story?

As I read Laura Rockowitz’s story, I wondered if I was reading the screenplay of Airplane!

How one family’s trip could go so badly is really shocking.

Three airlines, American Airlines, US Airways, and United Airlines, all had starring roles in the drama. Read more “Did David Zucker write this airline story?”

Priceline promised me a business class ticket, but then it reneged

A canceled flight, a downgraded ticket, and flubbed seat assignments conspire to threaten a Spanish vacation. Read more “Priceline promised me a business class ticket, but then it reneged”

A $75 hotel refund after a rerouted flight? C’mon, US Airways

Last summer, Nathan Ainspan needed to get from Washington to Albany quickly. His 88-year-old father was in the hospital with stroke-like symptoms, and in desperation, he paid a first-class, walk-up fare for a US Airways flight.
Read more “A $75 hotel refund after a rerouted flight? C’mon, US Airways”

Where are the vouchers my airline promised?

US Airways promises Robert and Nancy Fletcher two $450 vouchers if they switch flights. Then it doesn’t deliver. Now what?
Read more “Where are the vouchers my airline promised?”

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