Viviane Tran and her husband are flying from Washington to Tokyo on US Airways for their honeymoon in April. They’ve scraped together 240,000 Dividend Miles for the occasion to splurge for first-class seats.
And then they received the email. The one saying their flight schedule had changed. The one that threatens to destroy their carefully-planned postnuptial vacation. And they need your help fixing it — now.
Read more “Can someone please help save Viviane Tran’s honeymoon?”
Abraham Feuer wants US Airways to keep its word. Nothing more.
That’s not an unreasonable request for any passenger. But you’d think US Airways would give it special consideration when it comes from someone like Feuer, who is a rabbi.
Read more “He had the promise in writing, but it didn’t matter”
Ronald and Vickie Lopresti want to fly from Philadelphia to Madrid in comfort this May, not in the sardine seats where American Airlines jams passengers in the back of its planes.
Read more “Should I make an exception to my “no mileage cases” rule?”
US Airways promised Kirkland Clarkson that it would refund her fees, but it hasn’t. Did the airline misspeak? Or did Clarkson misunderstand?
Read more “Why won’t US Airways refund my change fees?”
What is an airline’s promise worth? Katherine and Matthew Ostroff would like to know after a recent US Airways flight they took to their honeymoon cruise.
Read more “Are US Airways’ promises worth anything anymore?”
“We feel like we were taken advantage of,” says Mike Sevier, who recently flew from Tucson, Ariz., to Portland on US Airways. “Scammed at worst.”
Read more “He paid for a first-class seat, but it didn’t last all the way to Portland”
It’s a six-hour flight from Phoenix to Maui. Unless you’re Steven Kruczek.
Read more “Delayed by a day – is that the best US Airways can do?”
It is perhaps one of the most glaring double standards in the travel industry: An airline is under absolutely no obligation to keep its schedule. But they punish passengers with change fees and fare differentials if their plans change.
Read more “They didn’t keep their published schedule – why do we have to pay?”
Should airlines compensate their passengers for delays? Before you answer, meet Melissa Bailey-Yoder, who lives in Waterbury, Vt., and was flying from Rome to Burlington via Philadelphia on US Airways this summer.
Read more “Left at the wrong airport after a cancellation”