Last summer, Nathan Ainspan needed to get from Washington to Albany quickly. His 88-year-old father was in the hospital with stroke-like symptoms, and in desperation, he paid a first-class, walk-up fare for a US Airways flight.
Read more “A $75 hotel refund after a rerouted flight? C’mon, US Airways”
US Airways promises Robert and Nancy Fletcher two $450 vouchers if they switch flights. Then it doesn’t deliver. Now what?
Read more “Where are the vouchers my airline promised?”
Viviane Tran and her husband are flying from Washington to Tokyo on US Airways for their honeymoon in April. They’ve scraped together 240,000 Dividend Miles for the occasion to splurge for first-class seats.
And then they received the email. The one saying their flight schedule had changed. The one that threatens to destroy their carefully-planned postnuptial vacation. And they need your help fixing it — now.
Read more “Can someone please help save Viviane Tran’s honeymoon?”
Abraham Feuer wants US Airways to keep its word. Nothing more.
That’s not an unreasonable request for any passenger. But you’d think US Airways would give it special consideration when it comes from someone like Feuer, who is a rabbi.
Read more “He had the promise in writing, but it didn’t matter”
Ronald and Vickie Lopresti want to fly from Philadelphia to Madrid in comfort this May, not in the sardine seats where American Airlines jams passengers in the back of its planes.
Read more “Should I make an exception to my “no mileage cases” rule?”