I accepted the upgrade because I thought it was free. It wasn’t

When Howard and Lori Rubin checked in for their trip on American Airlines to the Galápagos Islands, they were offered a free upgrade to first class — or so he claims. Read more “I accepted the upgrade because I thought it was free. It wasn’t”

Why won’t Sandals pay the last $34 it owes me?

When Faith Borucke is forced to rebook her stay at Sandals Antigua, she receives a reimbursement of her airfares except for an airline seat selection fee. Sandals refuses to refund this amount to her. Can our advocates persuade Sandals to compensate Borucke for the last $34? Read more “Why won’t Sandals pay the last $34 it owes me?”

I thought we had a deal, AT&T. So where is my credit?

Gerald Golden upgrades to an iPhone 7, with the promise that it will be “free.” It’s not. Can he get the company to do the right thing? Read more “I thought we had a deal, AT&T. So where is my credit?”

What’s up with Interval International’s timeshare “upgrade fees per unit”?

Charles Cummings says he and his fellow owners at Interval International are being charged “upgrade fees per unit” of $99 without warning. Read more “What’s up with Interval International’s timeshare “upgrade fees per unit”?”

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