Car rental companies are known to unleash collection agencies on their customers, often for no good reason. Don’t believe me? Just pick up a car rental trade magazine to see the full-page ads by companies that handle damage claims, which are just a step removed from a collection agency. Or visit my office, and I’ll share the “collection agency” case file with you. Or read this.
Don’t get me wrong: I think these companies have a place in this world. But not in Dorothy Rice-Lara’s world. She rented a car from Budget recently, and says she was hit by a false damage claim, followed shortly thereafter by an unfriendly note from a collection agency. No amount of begging and pleading with Budget would get it to budge.
“Budget blows damage claim, sends bill to collection agency”