Budget blows damage claim, sends bill to collection agency

Car rental companies are known to unleash collection agencies on their customers, often for no good reason. Don’t believe me? Just pick up a car rental trade magazine to see the full-page ads by companies that handle damage claims, which are just a step removed from a collection agency. Or visit my office, and I’ll share the “collection agency” case file with you. Or read this.

Don’t get me wrong: I think these companies have a place in this world. But not in Dorothy Rice-Lara’s world. She rented a car from Budget recently, and says she was hit by a false damage claim, followed shortly thereafter by an unfriendly note from a collection agency. No amount of begging and pleading with Budget would get it to budge.
Read more “Budget blows damage claim, sends bill to collection agency”