When French America Line fails, a credit card chargeback can help

When French America Line cancels Frank Magarowicz’ second scheduled cruise, his story becomes one of an increasing number of refund complaints against the company and its sister company, Uncommon Journeys.

“Uncommon Journeys” to a refund. What’s going on here?

After Cathy Elliott’s repeated attempts to extract her client’s sizeable refund from Uncommon Journeys are rebuffed, she turns to our advocacy team for assistance. Why do we decide to bend our policy and assist this travel agent?

Part of our trip was canceled, so where is our refund?

Within 48 hours of Tom McDonald’s scheduled departure on his Uncommon Journeys tour, he receives notice that it is partially canceled. He cancels the whole trip, but is refunded only a small portion of his deposit. Can our advocates help him recover the rest of his payment?

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