Two airline-related microbloggers, @Heather Poole and @Airfarewatchdog, lead the pack of your 12 favorite Twitter accounts for 2012.
After sifting through your nominations and putting it up to a vote, the results are in. We had a total of 5,789 votes, which is pretty decent for a holiday week.
Read more “12 travel Twitter personalities you should follow in 2012”
Here you go! These are the finalists for your favorite Twitter personality of 2012 list.
I appreciate your help in narrowing the list down to 24 nominees. There were many deserving candidates.
Now it’s your turn to vote. The top 12 will make the final list. Polling ends on Black Friday, Nov. 25.
(Photo: Paul Snelling/Flickr)
Who’s worth following on Twitter?
I’m compiling the definitive list for 2012. But I can’t do it alone.
Read more “Please nominate your favorite travel Twitter personality of 2012”
Let’s turn the tables and take a look at customer service from the other side. I recently received a request for help from the unlikeliest of places: the general counsel for a fast-food chain. She wanted to know how to handle the increasing number of complaints that were emerging through social media.
By way of full disclosure, the On Your Side wiki has begun posting the Twitter accounts of corporations, since it’s often a highly effective way of making first contact with a company.
I wanted to share a few excerpts from our correspondence, since I think they are instructive for those of us pondering a social-media grievance.
Read more ““It’s extremely difficult to craft the right response to avoid ending up in the fray””
Got a travel problem?
Just tweet about your troubles, and the airline, car rental company or hotel will fix it. At least that’s the conventional wisdom. And while it’s true that travel companies are spending a lot of time online listening to their customers, they’re not necessarily paying attention to all of us.
“Travel companies pick and choose who to respond to in social media,” says social media expert Ryan Goff of the advertising firm MGH, Inc. “You better believe that a Web celebrity with 100,000 Twitter followers is going to catch a company’s attention over the casual Tweeter with only 10 friends.”
Read more “7 secrets for boosting your online power”