Want better airline service? Power up your smartphone

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Liz Owen needed help, and she needed it fast.

She had rescheduled a flight from Washington to Los Angeles on Virgin America to avoid superstorm Sandy, which was about to slam into the East Coast. But she’d forgotten to order a wheelchair.

Owen, who works for a nonprofit organization in Washington, had recently broken her foot, which was in a cast. “I had been on the phone on hold with Virgin America for well over an hour,” she remembers. Halfway to the airport, she decided to send Virgin America a tweet — a message on the microblogging service Twitter.
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5 fascinating facts about Delta Air Lines

This is the new international terminal at Atlanta’s airport. It’s an architectural masterpiece that echoes Eero Saarinen’s iconic Trans World Flight Center in New York and reminds me of the golden age of flying. It was my final stop on a recent one-day visit to Delta.
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13 Twitter personalities to follow in 2013

Who are the top twitter personalities in travel?
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Please vote for your favorite travel Twitter personality

The nominations are in. Now it’s time to vote for your favorite travel Twitter personality.
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Which airlines are “faking” it online?

Which airlines are “faking” it online?
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