With all the available ways to connect with a company today, you would think that at least one of them would work. But that wasn’t the case for Richard Elkins. AirAsia kept his money for more than nine months after promising him a refund. “I emailed. I called. I Facebooked. I Tweeted. And my AirAsia refund is still missing!”
Bethany Tully likes to feel the sensation of pushing a button on her phone. But what happens when the button doesn’t push back?
“How Sprint recovered from this keyboard catastrophe”