How can we help you if you go away?

Kathleen Quinn asked us for help. Then she un-asked us. Then she drifted away. Then she came back to us with a bombshell ending. Read more “How can we help you if you go away?”

What to do when a company ignores you — and us

Turkish Airlines ignores its customers. It also ignores our advocates. Read more “What to do when a company ignores you — and us”

My suitcase is missing – why won’t Turkish Airlines reimburse me?

Shan Forgham Newham’s suitcase goes missing for 15 days on a trip from Istanbul to Manchester, England. When he finally received it, it’s damaged and some of his possessions are missing. Why can’t he get any reimbursement from Turkish Airlines? Read more “My suitcase is missing – why won’t Turkish Airlines reimburse me?”