Some fees are so confusing that even airlines can’t keep track of them, according to new research by Atlanta-based TruPrice.
The company, which is researching airline surcharges for its new site, has found significant inconsistencies between the fees being quoted on some sites and those required under their contracts of carriage, the legal agreement with passengers.
“Problem is, which one takes precedence and what are the airlines legally obliged to honor?” asks Christopher Muise, TruPrice’s president. “Can consumers sue if the web page does not reflect what’s in the contract of carriage and web page fees have been collected?”
“What a fee-asco! Airlines often contradict themselves on surcharges”