What a fee-asco! Airlines often contradict themselves on surcharges

Some fees are so confusing that even airlines can’t keep track of them, according to new research by Atlanta-based TruPrice.

The company, which is researching airline surcharges for its new site, has found significant inconsistencies between the fees being quoted on some sites and those required under their contracts of carriage, the legal agreement with passengers.

“Problem is, which one takes precedence and what are the airlines legally obliged to honor?” asks Christopher Muise, TruPrice’s president. “Can consumers sue if the web page does not reflect what’s in the contract of carriage and web page fees have been collected?”
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Two airline sites hit “reboot” — but is it for the better?

I usually leave the stories about site redesigns to my capable friends over at Tnooz, but during the last 24 hours I’ve caught wind of two airline site upgrades (at least that’s what they’re calling it) that could affect your next trip.

If you fly on Spirit Airlines or AirTran Airways, that is.

But before I get to that, I wanted to also mention that the airline fee site I wrote about a few weeks ago, TruPrice, is launching today.
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