Should Hilton have the last word on this TripAdvisor takedown?

Have a look at the TripAdvisor reviews of the Hilton Garden Inn in Tampa.

Read more “Should Hilton have the last word on this TripAdvisor takedown?”

“This is not what we had signed up for”

Anita Muldoon found what she thought would be the perfect vacation rental in Nice, France, through TripAdvisor Vacation Rentals. But she thought wrong.
Read more ““This is not what we had signed up for””

How to read an online review like a pro

Online review sites offer what appears to be helpful information. But it’s not always reliable.

Just a few days ago, Italian authorities fined TripAdvisor $600,000 for failing to adopt controls to prevent false reviews, while at the same time promoting the site’s content as “authentic and genuine.”
Read more “How to read an online review like a pro”

Are airlines pulling a bait-and-switch?

Alina Novak’s complaint had a familiar ring to it. While she was searching for an inexpensive round-trip ticket from Toronto to Fort Lauderdale, Fla., on TripAdvisor.com, she stumbled upon a $177 airfare.
Read more “Are airlines pulling a bait-and-switch?”

How do I spot a fake review?

Online reviews are great sources for information about a hotel or restaurant — except when they’re not. Here’s how to spot a fake.