Is her Trip Mate check really in the mail?

Judith Hoffman canceled a cruise when she needed a knee replacement. She’s still waiting for Trip Mate to pay her claim. Trip Mate won’t tell her when it will resolve her case. Can our advocates do anything to get a reimbursement check to Hoffman? Read more “Is her Trip Mate check really in the mail?”

I canceled my cruise, why can’t I get a refund for my trip insurance?

Zelma Friedling booked a Caribbean cruise a year in advance but canceled after two hurricanes hit the islands they were scheduled to visit. The cruise line refunded the money she paid for the cruise, but neither the cruise line nor the travel insurance company will refund what she paid for travel insurance.

Will we help her get her money back? Read more “I canceled my cruise, why can’t I get a refund for my trip insurance?”

This traveler says that her flight was canceled. But was it?

Linda Keberle and her husband planned a 12-day Baltic vacation on a Holland America cruise, departing from Copenhagen, Denmark. But while they were still at the Cleveland airport, British Airways shut down its operations. The Keberles canceled their trip, believing that they would not be able to make their connecting flight on British Airways to Copenhagen. Read more “This traveler says that her flight was canceled. But was it?”

If you make a trip insurance claim, you must prove you were actually on a trip

Tiffany Jones wasn’t worried about her upcoming trip to Albuquerque. After all, she’d purchased a World Nomads travel insurance policy. Read more “If you make a trip insurance claim, you must prove you were actually on a trip”

An injury prevented me from taking my trip, but what is preventing Trip Mate from paying my claim?

Robert Hood and his wife were looking forward to their trip to Madagascar when a sudden injury made it necessary to forego the adventure. Luckily, Hood had purchased a comprehensive travel insurance policy from World Nomads to protect his $9,000 deposit on the trip. So why is he still waiting for reimbursement six months later? That’s what we aim to find out. Read more “An injury prevented me from taking my trip, but what is preventing Trip Mate from paying my claim?”