Government to airlines: Put it in the contract!

Talk is cheap. That’s the gist of the part of the latest government rulemaking that is likely to give airlines the biggest headache. Instead of just “strongly encouraging” the airlines to adopt customer service plans, the government wants them to put it in their contracts of carriage, the legal agreement between them and their customers.

The truth about those controversial $10 holiday airfare charges

Last week, several airlines added a $10 “miscellaneous” charge for flights on on Nov. 29, Jan. 2 and 3. — those are the peak travel days after Thanksgiving and New Years. The news sent the travel blogosphere into something of a frenzy. My colleague Janice Hough this morning predicted the “holiday surcharge” was only the beginning of a new fee orgy.

Why is it legal to keep passengers waiting on the tarmac more than five hours?

Can you think of a good reason to hold a flight on the tarmac for more than five hours? I can’t. But the passengers on Mesa Airlines flight 7262 from Washington Dulles to Rochester, NY, on May 29 may well be wondering. According to the Transportation Department, they waited 311 minutes before taking off.

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