I’ve been waiting for a refund since last summer

Wendy Bell has been waiting for a refund on an unused airline ticket since last summer. What’s the holdup? And who can help her get the missing money? Read more “I’ve been waiting for a refund since last summer”

Is the government letting airlines off easy? Let’s do the math

The Transportation Department’s latest high-profile fine goes against Comair for violating denied-boarding rules. It’s a big ticket: $275,000, which, while significantly less than the record fine against Spirit Airlines late last year, could be the largest enforcement action for bad bumping practices.

According to the government, an investigation of Comair revealed numerous cases in which the airline failed to solicit volunteers to leave overbooked flights and provide passengers with the appropriate denied boarding compensation.

The DOT’s Aviation Enforcement Office also found that Comair had filed inaccurate reports with DOT on the number of passengers involuntarily denied boarding.

Bad Comair!

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Airline passengers get a chance to be heard on proposed regulations

If you’ve ever complained about air travel — and who hasn’t? — then here’s your best chance in a generation to do something about it.

Tell the government what you think of its proposed new passenger rights rules. You can do it right now, thanks to a new project called Regulation Room.

There’s a lot to comment about. The rules cover everything from tarmac delays to peanuts. If adopted, they could change the way Americans fly more than any single regulation since the airline industry was deregulated in 1978.
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The hard facts about the peanuts-on-a-plane rule everyone’s talking about

Editor’s note: This is part twelve in a series about the Transportation Department’s sweeping new airline passenger protection rules. You can read the entire document here (.DOC). Please take a moment to comment on these proposed rules at Regulationroom.org. The future of air travel depends on it.

Ban peanuts? Really?

That’s the first reaction I get when I mention the final, and perhaps the most ridiculed, of the Transportation Department’s proposed new rules. Seriously — why would the government do away with peanuts on a plane?

The regulatory analysis (PDF) I’ve referred to throughout this series of posts doesn’t even address this contentious issue.
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New rule: No more price increases after you buy a ticket

Editor’s note: This is part nine in a series about the Transportation Department’s sweeping new airline passenger protection rules. You can read the entire document here (.DOC). Please take a moment to comment on these proposed rules at Regulationroom.org. The future of air travel depends on it.

Here’s a new government rule that might surprise you: It would prohibit post-purchase price increases in air transportation or air tours by carriers and ticket agents.

If you said, “They can do that”? then you’re not alone. That was my initial reaction.

But yes, they can.
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