The one thing you need to know before you leave for the airport

After Air Canada denied Dong Heon Kim boarding on his recent flight to Korea, he joined the ranks of disappointed travelers who have shown up to the airport ready for take-off only to have their plans thwarted by missing or inadequate travel documents. Now he wants to know if we can help. Read more “The one thing you need to know before you leave for the airport”

Do you need a visa? Here’s the final word

If you’ve traveled to overseas destinations, you probably already know that you need a passport in order to legally enter another country and to return to your home country. But do you know if you need a visa to travel to the country you’ve chosen? Do you know how to learn about the requirements or whose responsibility it is to know the requirements? Read more “Do you need a visa? Here’s the final word”

CheapOair said my girlfriend didn’t need a visa — but she did

When Arkady Kivman purchased an airline ticket for his girlfriend through CheapOair (a brand of Fareportal), he made a mistake. He accepted a travel agent’s word without checking it out for himself. And it cost him $1,450. Read more “CheapOair said my girlfriend didn’t need a visa — but she did”

No transit visa — and now, no refund

When Gurvinder Sandhu bought airline tickets for himself and his girlfriend, Veerpal Kaur Sidhu, for a trip from Toronto to Melbourne, Australia, via Houston and Auckland, New Zealand, it didn’t occur to him to ask about the paperwork they would need to travel.

If he had done so, they might have departed on the flights they booked instead of being grounded at the Toronto airport — and he wouldn’t have had to seek help in getting a refund. Read more “No transit visa — and now, no refund”