If I’m in Austria, how can I pick up my train tickets in France?

While planning her recent trip to Europe, Orah Goldman purchased train tickets through Voyages-SNCF for travel from Austria to France. She thought she could pick up her tickets at the train station in Austria. But she was wrong. Read more “If I’m in Austria, how can I pick up my train tickets in France?”

I struck out with Amtrak’s Empire Builder

A lack of handicapped facilities on Amtrak makes Anne Evans’ journey through the American West a nightmare. Is she entitled to a refund? Read more “I struck out with Amtrak’s Empire Builder”

No heat, no bathroom and no compensation for a delayed train

Craig Wisner’s case is one of the most difficult in the business: a “He-said/she-said.” Wisner claims the trip went one way; Amtrak begs to differ. And we’re caught in the middle.
Read more “No heat, no bathroom and no compensation for a delayed train”

Conflicted over mass transit

Just the mention of the word “mass transit” is enough to either send you to the next paragraph — or to click away. Yep, it’s that divisive. Read more “Conflicted over mass transit”

Why the awfulness of airlines is an opportunity for trains and buses

The Scan is a synopsis of news you can’t miss. Get it delivered to your “in” box by signing up now. It’s free.

What we’re reading

The Awfulness of Airlines Is an Opening for Trains and Buses (Time)

Woman arrested after holding onto three-day car rental for six months (NJ.com)

Hotel rates tumble in Egypt and Turkey (The Telegraph)

How to Ask for What You Want (Mint.com)
Read more “Why the awfulness of airlines is an opportunity for trains and buses”