If I’m in Austria, how can I pick up my train tickets in France?

While planning her recent trip to Europe, Orah Goldman purchased train tickets through Voyages-SNCF for travel from Austria to France. She thought she could pick up her tickets at the train station in Austria. But she was wrong. Read more “If I’m in Austria, how can I pick up my train tickets in France?”

I struck out with Amtrak’s Empire Builder

A lack of handicapped facilities on Amtrak makes Anne Evans’ journey through the American West a nightmare. Is she entitled to a refund? Read more “I struck out with Amtrak’s Empire Builder”

Is this enough compensation for a “totally inappropriate” room on Amtrak?

Anne Evans and her husband, Steven, booked a 50th anniversary trip aboard Amtrak’s Empire Builder from Chicago to Glacier National Park in Montana.

They paid for what Amtrak markets as an “accessible room,” which their website says has ample space. It didn’t.

Read more “Is this enough compensation for a “totally inappropriate” room on Amtrak?”

How do you say “SNAFU” in French?

Even the best planned European trip can take unpredictable twists and turns. Just ask John and Grace Marino. Read more “How do you say “SNAFU” in French?”

No heat, no bathroom and no compensation for a delayed train

Craig Wisner’s case is one of the most difficult in the business: a “He-said/she-said.” Wisner claims the trip went one way; Amtrak begs to differ. And we’re caught in the middle.
Read more “No heat, no bathroom and no compensation for a delayed train”