While planning her recent trip to Europe, Orah Goldman purchased train tickets through Voyages-SNCF for travel from Austria to France. She thought she could pick up her tickets at the train station in Austria. But she was wrong. “If I’m in Austria, how can I pick up my train tickets in France?”
A lack of handicapped facilities on Amtrak makes Anne Evans’ journey through the American West a nightmare. Is she entitled to a refund? “I struck out with Amtrak’s Empire Builder”
Craig Wisner’s case is one of the most difficult in the business: a “He-said/she-said.” Wisner claims the trip went one way; Amtrak begs to differ. And we’re caught in the middle.
“No heat, no bathroom and no compensation for a delayed train”
Just the mention of the word “mass transit” is enough to either send you to the next paragraph — or to click away. Yep, it’s that divisive. “Conflicted over mass transit”
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What we’re reading
• Hotel rates tumble in Egypt and Turkey (The Telegraph)