I struck out with Amtrak’s Empire Builder

A lack of handicapped facilities on Amtrak makes Anne Evans’ journey through the American West a nightmare. Is she entitled to a refund? Read more “I struck out with Amtrak’s Empire Builder”

No heat, no bathroom and no compensation for a delayed train

Craig Wisner’s case is one of the most difficult in the business: a “He-said/she-said.” Wisner claims the trip went one way; Amtrak begs to differ. And we’re caught in the middle.
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Conflicted over mass transit

Just the mention of the word “mass transit” is enough to either send you to the next paragraph — or to click away. Yep, it’s that divisive. Read more “Conflicted over mass transit”

Surviving the great train robbery of Arkville

The two-hour train ride from Arkville, NY to Roxbury runs through some of the most beautiful scenery in New York’s Catskills.

Add a dozen passengers in historically accurate attire, reenacting a 19th century train robbery, and you have all the makings of a fun-filled afternoon.
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Case dismissed: A vacation headed down the wrong track

Lynn Prater missed her train.

It’s worse than that, actually. There never was a train to miss, and she thinks her travel agent is to blame.

Here’s the setup: Prater had booked a cruise with American Cruise Lines from Jacksonville to Charleston, with a brief stay in Orlando first.

My agent indicated that traveling between Orlando and Jacksonville would be no problem because an Amtrak train leaving around midday could get me to Jacksonville in time for my sailing.

After booking the air, she then found that she had read the train tables incorrectly. The train did not begin to run between Orlando and Jacksonville at the specified time until early April.

Furthermore, she found that the cruise was leaving earlier than she had thought, at 3 p.m., which would not make it possible to do what I had originally intended in Orlando.

Read more “Case dismissed: A vacation headed down the wrong track”