Is this enough compensation for a “totally inappropriate” room on Amtrak?

Anne Evans of Chicago and her husband, Steven, booked a 50th anniversary trip aboard Amtrak’s Empire Builder from Chicago to Glacier National Park in Montana. They paid for what Amtrak markets as an “accessible room,” which their website says has ample space.

You would expect that there would be plenty of room for the Evanses and a wheelchair in a safe environment. But Anne Evans was dissatisfied with the room, calling it “totally inappropriate.”

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