Persistence pays off for this Aer Lingus delay

One delay of Nora Rousso’s Aer Lingus flight from Paris to Dublin leads to another, and now her return flight is delayed an entire day. Is she entitled to any compensation? Read more “Persistence pays off for this Aer Lingus delay”

Sick at the airport, so why won’t Airberlin refund my ticket?

After an unexpected medical emergency, Osmar and Aracely Alvarez ask their airline for a refund. But Airberlin defers to their travel agent. Can anyone help this couple? Read more “Sick at the airport, so why won’t Airberlin refund my ticket?”

Why is DirecTV charging us for NFL Sunday Ticket? They said they wouldn’t

When DirecTV promises Stephanie Esparza it will waive the charge for a premium channel, she’s shocked by her next monthly bill. Why won’t DirecTV honor its word? Read more “Why is DirecTV charging us for NFL Sunday Ticket? They said they wouldn’t”

Why won’t Fiji Airways refund the ticket I had to buy after a hurricane?

When Bula Vinaka Ama is evacuated from Fiji, her ticket home doesn’t work. Why won’t Fiji Airways refund the new ticket she had to book? Read more “Why won’t Fiji Airways refund the ticket I had to buy after a hurricane?”

Help! Fare Depot canceled my return ticket and left me in Madrid

Thomas Langan is stranded in Madrid, and his travel agency refuses to fly him back home as promised. Is he entitled to a refund? Read more “Help! Fare Depot canceled my return ticket and left me in Madrid”